Florist Gospel Oak Privacy Policy

Introduction

Florist Gospel Oak is committed to safeguarding your privacy and personal data. This Privacy Policy explains how we collect, use, store, and manage your personal information when you order from us in Gospel Oak or its surrounding areas. It also outlines your rights under the General Data Protection Regulation (GDPR). By placing an order with Florist Gospel Oak, you agree to the practices described in this document.

Scope of this Policy

This Privacy Policy applies to all customers in Gospel Oak and the neighbouring districts who place orders with Florist Gospel Oak, either through our website, by telephone, or in person. The policy covers our data handling practices in relation to your purchase and related communications.

What Personal Data We Collect

We collect and process the following categories of personal data to fulfil your order and provide our services:

  • Contact Details: Name, address, and telephone number (for order delivery, billing, and service communication).
  • Recipient Details: Name, delivery address, and telephone number (to deliver your order to the recipient).
  • Order Information: Order contents, preferences, and delivery instructions.
  • Payment Data: Limited payment information such as partial card details (note: we do not store full card details; these are transmitted securely to our payment processors).
  • Communication Records: Notes of any queries, complaints, or feedback you provide to us.
  • Device Data: For website users, information such as IP address, browser type, and cookie IDs may be collected to ensure website security and functionality.

Lawful Basis for Processing Your Data

We process your personal data under the following GDPR lawful bases:

  • Contractual Necessity: To process your order, arrange delivery, and provide customer support, it is necessary for us to collect and use your data.
  • Legal Obligation: We may process certain information to comply with accounting, recordkeeping, or other legal requirements.
  • Legitimate Interests: To improve our products and services, prevent fraud, and protect our business, provided these interests are not overridden by your rights.
  • Consent: Where required by law (for example, in marketing communications), we will obtain your explicit consent before using your data.

How We Use Your Information

Your personal information is only used for the purposes for which it was collected, including:

  • Fulfilling and delivering your flower orders.
  • Communicating with you regarding your order, updates, confirmations, or issues.
  • Processing payments and preventing fraudulent transactions.
  • Improving our services, analysing customer preferences, and enhancing our website functionality.
  • Complying with applicable laws and requests from regulatory authorities.

Data Retention

We retain personal data only for as long as necessary to fulfil the purposes for which it was collected and to comply with legal, tax, or regulatory requirements. Typically, order and customer data are held for up to seven years from the date of your transaction for accounting and legal reasons. After this period, your information is securely erased or anonymised, unless we are required to retain it longer to resolve complaints or disputes, or meet other legal obligations.

Processors and Third Parties

Florist Gospel Oak may share your data with trusted third-party service providers ("processors") for the limited purposes described below. These include:

  • Payment processors: To securely handle your transaction.
  • Delivery partners: To enable timely and accurate delivery of your order.
  • IT service providers: To support our website, customer databases, and security infrastructure.
  • Professional advisers: For legal, compliance, or accounting purposes if necessary.

All third-party processors are required by contract to protect your personal data and use it only for our specified purposes. We do not sell or rent your personal data to any third parties for their own marketing purposes.

Your Rights

Under the GDPR, you possess several rights regarding your personal data:

  • Right to Access: You may request a copy of your personal data that we hold.
  • Right to Rectification: You can correct inaccurate or incomplete personal information.
  • Right to Erasure: In certain cases, you may request the deletion of your data.
  • Right to Restrict Processing: You can request that we limit how we use your data.
  • Right to Data Portability: You can request your data in a portable format to transfer to another provider.
  • Right to Object: You may object to our processing where reliance is on legitimate interests.
  • Right to Withdraw Consent: If we process your data based on consent, you can withdraw this at any time (this does not affect processing that occurred before withdrawal).
  • Right to Lodge a Complaint: You can complain to a data protection authority if you feel we are not handling your data appropriately.

To exercise any of these rights, please contact us using the details provided on our website or in our store. We may require you to verify your identity before accommodating your request.

Data Security

We implement appropriate technical and organisational measures to protect your personal data from loss, misuse, unauthorised access, disclosure, or alteration. This includes data encryption, secure servers, and internal policies to ensure data confidentiality. While we strive to protect your data, no system can guarantee complete security and you should take care when sharing your information online.

Children's Privacy

Our services are intended for customers who are at least 18 years old. We do not knowingly collect or process personal data from children under 16 years of age.

Changes to this Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or for other operational reasons. We encourage you to review this page periodically to stay informed about how we protect your information.

Contacting Us

If you have any questions about this Privacy Policy or how Florist Gospel Oak handles your personal data, please reach out to us using the contact information available on our website or by visiting our store in Gospel Oak.

This Privacy Policy is effective from 1 June 2024 and applies to all customers in Gospel Oak and the surrounding districts placing orders with Florist Gospel Oak.