Returns, Refunds & Complaints
Our Fresh Flowers Guarantee in Gospel Oak
At Florist Gospel Oak, we take great pride in delivering fresh and beautiful flowers to our valued customers in Gospel Oak and the surrounding areas. Whether you’re sending a bouquet to a loved one or decorating your business, our trusted local team is committed to providing only the freshest blooms. Every order is hand-selected and prepared with care, ensuring a premium floral experience that you can depend on.
Damaged-on-Arrival Policy
We understand that receiving flowers in perfect condition is important. If your flowers arrive damaged in any way—such as crushed petals, broken stems, or wilted blossoms—please let us know as soon as possible after delivery. For us to process your claim quickly, we kindly request that you:
- Contact us within 24 hours of receiving your order.
- Retain the flowers and packaging so we can assess the condition.
- Provide a clear description and, if possible, photographs of the damage.
We will promptly review your case and will be pleased to offer an appropriate solution as outlined below.
Freshness Window
Your satisfaction is at the heart of our service. We guarantee that all our flower arrangements will remain fresh for a minimum of five days from the date of delivery, provided they are cared for following the care instructions provided with each bouquet. If your flowers do not meet this standard, please inform us within five days of receipt so we can investigate and remedy the situation promptly.
Refund & Replacement Options
Should you receive flowers that do not meet our freshness guarantee or are damaged on arrival, we offer a straightforward choice:
- Replacement: We can resend your chosen arrangement or a suitable alternative to you at no additional cost.
- Refund: We can refund all or part of the order value, as appropriate to your case and in agreement with you.
Our goal is always to resolve any issues fairly, ensuring you are fully satisfied with your experience at Florist Gospel Oak.
Complaints Process
We value every customer and strive for excellence in every bouquet we create and deliver. If you are not completely satisfied with any aspect of your purchase or experience, please follow this simple complaints process:
- Contact us directly with a description of your issue, the order details, and any relevant photographs if applicable.
- Our friendly customer care team will acknowledge your complaint and begin investigating within one business day.
- We aim to resolve all complaints within three business days, keeping you informed throughout the process.
If further resolution is needed, we will work with you to reach a satisfactory outcome, which may include a replacement, refund, or other appropriate remedy.
Your Trusted Local Gospel Oak Florist
As a longstanding part of the Gospel Oak community, serving households and businesses alike, Florist Gospel Oak is dedicated to premium blooms, honest service, and customer happiness. Trust us to make every occasion brighter with our fresh flowers guarantee and caring support. Thank you for choosing us for your special moments.
