Legal Terms for Online Flower Delivery in Gospel Oak & Surrounds

E-Commerce Terms & Conditions — Florist Gospel Oak

Introduction

These Terms & Conditions set out the foundation for the usage of the e-commerce services provided by Florist Gospel Oak. By placing an order on our website for online flower delivery in Gospel Oak and surrounding areas, you agree to be bound by these terms. Please read the following information carefully before placing an order or using any of our services.

These Terms & Conditions apply to private customers and businesses across Gospel Oak and neighbouring districts who engage with our flower delivery services through our website. For any uncertainties regarding our terms, we recommend that you seek clarification before proceeding with a purchase.

Order Process

Florist Gospel Oak strives to make ordering fresh flowers online as easy and transparent as possible for customers in Gospel Oak and the wider nearby locale.

1. Browse and Selection: Customers can browse the online catalogue featuring various floral arrangements, bouquets, plants, and companion gifts tailored for all occasions.

2. Order Placement: To place an order, use the designated online order form. You will need to provide accurate recipient and delivery details, select preferred delivery dates, and review your selections.

3. Order Confirmation: Once your order has been submitted, you will receive an order acknowledgment on the website and/or a confirmation notification. This confirmation does not signify acceptance of your order.

4. Acceptance of Order: Orders are accepted once payment has been processed successfully and Florist Gospel Oak dispatches a ‘Dispatch Confirmation.’ Orders remain subject to availability of flowers and other products. If a product is unavailable, we reserve the right to offer a suitable alternative of equal value and aesthetic; we will contact you in advance if this becomes necessary.

5. Restrictions: Orders must only be placed by customers aged 18 or above. Certain products may only be available for delivery within the primary service areas of Gospel Oak and its nearby districts.

Payments

Florist Gospel Oak accepts secure online payments via major debit and credit cards, and other payment methods as may be listed at checkout. Payment in full is required at the time of ordering to proceed with the dispatch and delivery of your chosen flowers or gifts.

Pricing: All prices displayed include applicable VAT and are stated in pounds sterling (£). Delivery charges are shown and added separately during the checkout process. We endeavour to ensure that all pricing information is correct, but reserve the right to correct pricing errors and either cancel or adjust affected orders as necessary. In such cases, we will contact you using the provided information to resolve the matter in a timely fashion.

Security: We use trusted third-party payment processors for financial transactions. Your payment details are never stored or processed on Florist Gospel Oak’s servers. Please ensure your payment information is accurate and current to avoid disruption to your order.

Delivery

Florist Gospel Oak provides online flower delivery throughout Gospel Oak and surrounding districts. Please review the delivery guidelines below:

Delivery Area: Orders are delivered to specified addresses within Gospel Oak and adjacent areas as described on our website. If unsure whether your address falls within our delivery range, please check eligibility prior to ordering.
Timelines: While we take every care to deliver flowers on your chosen date, unexpected circumstances beyond our control (such as severe weather, supply issues, or transport delays) may occur. In such instances, we will endeavour to inform you and arrange an alternative solution where feasible.
Delivery Instructions: Customers are responsible for providing accurate delivery information, including contact numbers and directions. Florist Gospel Oak cannot be held liable for failed deliveries due to incorrect or incomplete information given at checkout.
Unattended Deliveries: If the recipient is not available at the time of delivery, we may leave the flowers in a safe place, with a neighbour, or attempt a redelivery (as permitted). These actions are at the discretion of our delivery staff and are intended to ensure your order is received in the best possible condition.
Signature: Where required, a signature may be requested upon delivery to confirm receipt.

Cancellations, Amendments, and Refunds

We understand that occasionally you may need to amend or cancel your order. Our cancellation and refunds policy is as follows:

1. Cancellation Requests: To cancel an order, please contact us as soon as possible. Cancellations received at least 24 hours before the scheduled delivery date will typically be honoured with a full refund. After this point, your flowers may have entered preparation or been dispatched, in which case cancellation may not be possible or may incur charges.

2. Amendments: Should you wish to make changes to your order (such as updating delivery details or recipient information), please contact us promptly. While we will endeavour to accommodate amendments, this cannot be guaranteed for orders already being processed.

3. Non-Deliveries and Replacement: In the unlikely event your order fails to be delivered, please notify us within 24 hours of the scheduled delivery date. We will investigate and, if appropriate, arrange a redelivery or refund as warranted.

4. Returns: Due to the perishable nature of floral products, returns are not generally accepted once delivered. However, if your flowers arrive in unsatisfactory condition, please contact us within 24 hours, providing photographic evidence. Where justified, we may offer a replacement or refund at our discretion.

5. Refunds: Where a refund is approved, it will be issued via the original payment method. Please allow a reasonable period for processing.

Product Substitution Policy

While we endeavour to supply exactly as pictured arrangements, flower availability may vary due to seasonality, local supply, or unforeseen circumstances. Florist Gospel Oak reserves the right to substitute items of equal or greater value and similar appearance if needed, ensuring your order retains its intended style and quality. Any substantial variations will be communicated to you where feasible.

Liability and Guarantees

Florist Gospel Oak is committed to providing fresh, high-quality flowers for delivery in Gospel Oak and the wider area. However, we cannot be held liable for:

Delays or non-delivery caused by events outside our reasonable control (such as natural disasters, transport interruptions, or third-party failures).
Delivery failures due to incorrect, incomplete, or ambiguous address details supplied by the customer.
Changes in product colour or appearance owing to the natural qualities of flowers.
Minor differences in packaging or presentation when substitutions are made in line with our substitution policy.

Our responsibility, whether arising from contract or otherwise, is limited to the value of the goods ordered. We do not accept liability for any consequential loss or damages incurred as a consequence of using our website, products, or services.

Intellectual Property and Website Use

All content on this website, including but not limited to text, images, designs, and graphics, remains the copyrighted property of Florist Gospel Oak. Usage, reproduction, or dissemination of any website material requires the prior written consent of Florist Gospel Oak. Breaches may result in legal proceedings.

The e-commerce facility is provided to enable legitimate orders for online flower delivery in Gospel Oak and adjacent areas. Any fraudulent, speculative, or abusive use of the site may result in order cancellation and legal action.

Personal Data and Privacy

Personal data provided by customers is handled in accordance with relevant UK data protection legislation and our Privacy Policy, which is available separately on our website. By submitting an order, you acknowledge and consent to the processing of your data strictly for the fulfilment of your order and related communications.

Complaints and Customer Care

Florist Gospel Oak is dedicated to customer satisfaction. If you have any concerns or complaints regarding our service, please contact us promptly. We undertake to investigate and respond to all complaints in a fair and timely manner, aiming to resolve issues to your satisfaction wherever possible.

Governing Law and Jurisdiction

These Terms & Conditions, your use of the Florist Gospel Oak website, and any contracts entered into via the site are governed in all respects by the laws of England and Wales. Any disputes arising in connection with these terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.

It is your responsibility to ensure you comply with any relevant local laws if ordering for delivery outside the immediate Gospel Oak region. Our flower delivery services are primarily intended for customers in Gospel Oak and the surrounding areas.

Amendments to Terms & Conditions

Florist Gospel Oak reserves the right to update or change these Terms & Conditions at any time. Customers are advised to review this page regularly for updates. Changes will not affect orders already accepted and confirmed except where required by law.

Entire Agreement and Severability

These Terms & Conditions represent the entire agreement between you and Florist Gospel Oak for your online transactions. Should any provision be deemed invalid or unenforceable, this will not affect the validity of remaining provisions.

Note: These Terms & Conditions specifically apply to all customers ordering for online flower delivery within Gospel Oak and the surrounding districts. Use of our services implies acceptance of these terms in full.